Designing thoughtful services & products

Key projects

To comply with non-disclosure agreements, my case studies are private and all confidential information has been omitted.

Membership program for a state government agency

A human-centred approach to defining a membership strategy and pricing for a greenfield membership program.

Digital services model for a state government agency

Defining a suite of digital service concepts and a roadmap to scale service delivery beyond one-to-one engagement.

Simplifying incident reporting for a state government department

Translating user research into a future state reporting experience for over 150,000 employees.

Streamlining policy information for a state government department

A human-centred approach to make operational policies easier for staff to understand and follow.

ServiceConnect

Conducting UX research and design to enable a digital platform integrating service delivery for over 90,000 employees.

© 2024 Nusardel Oshana.