To comply with non-disclosure agreements, my case studies are private and all confidential information has been omitted.
A human-centred approach to defining a membership strategy and pricing for a greenfield membership program.
Defining a suite of digital service concepts and a roadmap to scale service delivery beyond one-to-one engagement.
Translating user research into a future state reporting experience for over 150,000 employees.
A human-centred approach to make operational policies easier for staff to understand and follow.
Conducting UX research and design to enable a digital platform integrating service delivery for over 90,000 employees.