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Tessellate — 2018

Coworking space management, made simple.

Tessellate is a concept that aims to streamline the process of managing coworking spaces. It was designed to boost member engagement at Sydney-based coworking space, Desk Space.

This concept was developed as part of a university capstone, which involved undertaking a research-based innovation process and prototyping a digital solution.

UI mockups have been updated for this case study.

Challenge: So many systems, so little time.

Desk Space use a combination of platforms and systems to manage everything from visitor sign-in to room bookings. With a multitude of single-purpose systems, little tasks like finding a meeting room can quickly become sources of friction.

Solution: Aggregate key functionality.

Tessellate's home feed gives members personalised notifications and access to key functionality, integrating directly with Desk Space's existing management systems. Each member's feed adapts to their unique rhythms of use, making for an increasingly intuitive experience over time.

home feed and floating action button (top right)

Challenge: Increased demand for meeting rooms.

With membership increasing steadily, Desk Space is running out of, well, desk space. Combined with increased demand for meeting spaces, the uneven adoption of a room booking system means availability data is unreliable, and finding a meeting space can be a complete gamble.

Solution: Streamline the booking process.

Experience was a significant barrier preventing members from using the existing booking system. As members move in and out of the space, Tessellate's simple booking process allows them to quickly find an available space and book it, without needing to get their laptop out.

Overview of the booking process

Challenge: Managing a growing member base.

The increase in membership also meant an increasing burden on Desk Space's Community Manager. We heard in our interviews that it was difficult to balance the daily queries from existing members, with frequent tours and meetings with prospective new members. There would be significant value in a solution that would reduce the Community Manager's Slack notifications while reducing the query response time.

Solution: 24/7 support via (you guessed it) AI.

Our prototype affords a simple help desk/chat bot functionality, similar to tools like Intercom. This feature suggests common queries and links to relevant information or tools (e.g. the booking system). If a member has a more specific query, the help desk connects them to a Community Manager, allowing for more effective triaging and management of members' requests.

Tessellate's help desk function


Ellen Law and Quyen Nguyen

With thanks to
Desk Space

I acknowledge the Cabrogal people of the Darug Nation, the traditional custodians of the land where I live and work. I pay my respect to their Elders past, present and emerging.

© 2021